Frequently Asked Questions

Honest answers to the questions we hear every week. If yours isn't here, call or text us.

No — this is the #1 myth in the industry. Artificial turf is LOW-maintenance, not NO-maintenance. Think of it like outdoor carpet. Your turf gets rain, pet waste, UV exposure, foot traffic, and organic debris. Without regular professional cleaning, infill compacts, bacteria builds, fibers mat down, and drainage fails. Most manufacturer warranties actually REQUIRE regular maintenance.

With pets: bi-monthly (every other month) at minimum. Without pets: quarterly is usually sufficient. 3+ pets or heavy use: monthly. Bark parks and commercial dog parks: monthly minimum. Every plan includes our full 12-step process — not a quick rinse.
Water only pushes bacteria, pet urine, and debris deeper into the infill. It doesn't break down ammonia crystals or kill bacteria — you're actually making the problem worse. Professional enzyme treatments are the only way to break down ammonia at a molecular level.
Silica sand is cheapest but gets 30°F hotter and compacts over time. Zeolite (ZeoFill) is the gold standard for pet odor control. T-Cool provides maximum heat reduction. Envirofill offers built-in antimicrobial protection. We match infill to your specific situation.
Yes — we repair turf from any installer. DIY job, contractor shortcut, or normal wear and tear — we've seen it all. Seam repairs, drainage fixes, patching, infill replacement, edge fixes, and pet damage restoration.

100%. Non-toxic, lead-free, ASTM-tested. We offer antimicrobial infill options that neutralize odors without chemicals harmful to pets or children.

For our One-Time Restoration plan: if odor returns within 7 days of treatment, we come back and re-treat once at no charge.

Yes! We partner with Acorn Finance for easy payment options from multiple lenders. Apply directly through our financing link on any page.

We serve the entire Houston metro area including River Oaks, Memorial, The Heights, Bellaire, West University, Montrose, Midtown, Sugar Land, Katy, Pearland, The Woodlands, Cypress, and 25+ surrounding communities.

Three ways: (1) Fill out our contact form, (2) Text photos of your turf to (832) 737-0777, or (3) Call us directly. We respond within 24 hours.

Still have questions?

We’re happy to help. Call, text, or fill out our contact form.
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