Privacy Policy

1. Information we collect

• Contact details you give us: name, phone number, email address, and service address.
• Service details: approximate turf size, number of pets, turf condition, gate or access instructions, and notes you add.
• Photos you share of your turf, when you choose to share them.
• Booking details from our scheduling platform, such as requested date and time window.
• Basic technical information from your browser (such as pages visited and referring site) used to improve the website.

2. How we use your information

• To respond to your request, prepare a recommendation, and schedule or confirm a service.
• To send service documentation, such as before-and-after photos and condition reports.
• To send appointment reminders and follow-up care recommendations.
• To improve our website, services, and content.
• To comply with legal obligations and protect against fraud.

We do not sell your personal information. We do not share it with third parties for their independent marketing.

3. Text and email messaging

With your consent, we may send service-related text messages and emails such as appointment reminders, scheduling confirmations, and follow-up recommendations. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from email with the link in any message. Message and data rates may apply for SMS.

4. Cookies and analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site so we can improve it. These tools collect aggregate, non-identifying information. You can control cookies through your browser settings.

5. How we protect your information

Service requests and lead information are stored in a secured database with access limited to authorized SynTurf Care+ staff. We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.

6. Photos

Photos you share are used to assess your turf and prepare a recommendation. We may use before-and-after service photos in our results gallery or marketing only when they do not identify you or your property address. You may request that we not use your photos at any time.

7. Your choices and rights

• Request access to or a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information, subject to legal or record-keeping obligations.
• Opt out of marketing or reminder messages at any time.

To exercise any of these rights, call 832-460-7174 or email info@synturfcare.com.

8. Children’s privacy

Our services are intended for property owners and managers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.

10. Contact

Questions about your privacy? Call 832-460-7174 or email info@synturfcare.com.